We aim to process and ship all weekday orders placed within 24hrs, any orders made after midnight on a Friday will be shipped on Monday. UK postage prices are £1.50 for 1st Class and £2.99 for 1st Class Signed For (recommended). If your order total is greater than £30.00 you will be offered Free 1st Class Signed For shipping. If you do not want your items shipped using this method please let us know but be aware this will be at your own risk. Most packages should arrive within 2 days from shipping however delays do occur, so please allow 5 working days before contacting us.
We now offer a Worldwide shipping service to most countries; if we deliver to your country you will be shown the relevant postage options at the checkout. Although more costly we highly recommend choosing the Signed For option, for countries outside the EU this will be the only option, this enables us to follow your parcel more closely if any problems should occur. Estimated delivery times for Europe is 3 to 10 working days from dispatch. For estimated delivery times for any countries outside Europe please allow up to 21 working days before contacting us.
All batteries sold on our site carry a 30 day warranty unless otherwise stated. All atomisers/clearomisers are classed as DOA (dead on arrival) and have a 48 hour warranty from date of receipt. If you have any problems with equipment bought from us please contact us via email or telephone before returning and we will offer help, support and go through the next steps with you.
Due to hygiene regulations we cannot except any returns if you have made a wrong order or the e-liquid is not to your taste, however if you feel we have made an error with your order or you have any questions regarding the e-liquids you have received, please do not hesitate to contact us and we will do our best to rectify any problems.
Our e-liquids may contain Nicotine, it is your responsibility to follow your countries laws, if it is forbidden in your country do not order e-liquids containing Nicotine. Please take all relevant care when handling our products and observe all safety guidelines. The sale of our products does not constitute a promise to give up smoking and our e-liquids should not be seen as nor used as a cessation aid. Nicotine is addictive and will not be sold to anyone under the age of 18.